PC Check

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PC Specifications for Agents

Computer Requirements
  • Windows XP - Service Pack 2 or Windows Vista
  • 1 GHz Processor or Greater
  • Minimum of 1GB RAM for XP or Minimum 2GB RAM for Vista
    • To find this information click the Start button, right-click on (My) Computer and select properties. This will display your windows version, the speed in GHz and available RAM on the PC.
  • Internet Explorer (version 6.0 or later) or Firefox (version 3.0 or later)
    • To find this information: go to the browser’s Help menu and select About. This screen will give you the version number you have installed.
  • Virus Protection Software and Anti-Spyware software that is regularly updated
  • Citrix client will need to be downloaded and installed from our website after employment begins
  • Microsoft OCS Group Chat and Communicator clients will need to be installed from our support website after employment begins
Internet Requirements
  • High Speed DSL, Cable or Fiber Internet Service
    • Minimum download speed of 1.5Mbps and 256 Kbps upload
    • Wireless or satellite internet service will not be permitted
Requirements for local telephone line
  • Basic Analog residential telephone service
  • Digital phone service is not permitted
  • VoIP phones like Skype, Magicjack, Vonage, etc. are not permitted
  • NO Cell phones
  • Phone must be in the same location as the computer to allow for being on the Internet and telephone at the same time
  • Long distance, caller ID, voicemail, and call waiting is not required
  • Must be able to disable call waiting and voice mail when working
Requirements for the phone and headset
  • Analog phone that is compatible with a headset
  • Corded headset with a noise-canceling microphone
  • Cordless phones are not permitted
  • Wireless headsets are not permitted