NEW is a J.D. Power and Associates Certified Call Center

• Recognized 2 years in a row for call center customer satisfaction excellence – 2005 & 2006
• 1st in our industry to achieve this distinction
• Presented to a select group of Call Centers that successfully and consistently provide “An Outstanding Customer Service Experience”
• They measured our effectiveness in the areas of:
  • Recruiting, training and employee incentives
  • Management roles and responsibilities
  • Standards for performance measurement
  • Quality Assurance
• They talked to our customers and measured their satisfaction
  • Interviewed customers who interacted with NEW and evaluated:
    • Courtesy of the CCR
    • CCR’s knowledge
    • CCR’s concern for the customer questions and/or problem
    • Usefulness of information provided
    • Convenience of customer service operating hours
    • Ease of getting through to a CCR
    • Timely resolution of the customer’s problem, question or request

Because we deliver an outstanding customer service experience on behalf of our clients, NEW has earned recognition by J.D. Power and Associates. To keep this distinction we must adhere to the highest standards of quality in the industry. We will train you to handle every call, every customer interaction with the highest degree of quality – guaranteed to satisfy our customers and make you feel like one of the finest professionals in the industry.